The Fort Payne Improvement Authority (FPIA) has been monitoring the advancement and instructions associated with the COVID-19 virus. In an effort to ensure the safety, well being, and continued health of our employees and customers we have developed an operational plan that allows continued service to our customers and minimizes the exposure to all involved. Effective Monday, March 23 the lobby of FPIA will be closed. Our drive thru and night deposit will be available for customers to make payments, but customers are encouraged to utilize our automated payment system. To facilitate automated payments all convenience fees for credit cards and e-checks have been removed. To access the automated payment system customers can call 844-303-1708 or go to www.fpia.com. Requests for new service will be handled as necessary. Customers should call 256-845-0671 if they have need of new service or have other questions concerning operations. During this time of uncertainty, it is necessary that we all do our part to prevent the spread of this virus, and we hope these actions will help minimize exposure for everyone.
FPIA appreciates the opportunity to serve the citizens of Fort Payne and the surrounding community.